WesternU Anderson Tower at night

WesternU / Office of Information Technology / Contact IT

Contact IT

Laptop and coffee cup on desk

How to Contact IT

Support Hours:

Monday-Friday 7:30 am-5:30 pm

Open a ticket using the Online Support Form

Send an e-mail to Tech Support

California

309 East Second Street
Pomona,CA 91766-1854

In-Person Support
Available by scheduled appointment
DOC Room 137

(909) 469-5432
From a campus phone,dial extension 5432

*University Holidays Excluded

Oregon

200 Mullins Drive
Lebanon,OR 97355

In-Person Support
Available by scheduled appointment
COMP-Northwest Room 108
CHS-Northwest Room 1208

(909) 469-5432
From a campus phone,dial extension 5432

*University Holidays Excluded

Many technical issues can be resolved remotely. Technical support is available by phone outside of our traditional business hours for urgent support issues. Our after-hours support partner can provide real-team technical assistance with most technical support requests. They will create tickets for follow-up,and escalate critical business and education-impacting emergencies to members of the WesternU IT team that cannot be resolved by the technician on the call.

(function(window,scriptUrl,baseUrl,imgAssetsUrl,options){if(!isLocalEnviroment()){var freshScript=document.getElementById("vt_fresh_script");if(options.sourceDomain&&options.sourceDomain!=window.location.host){if(!freshScript){var head=document.getElementsByTagName("head")[0];var script=document.createElement('script');script.id="vt_fresh_script";script.src=baseUrl+"tour/Embed/js3?src="+encodeURI(window.location.href);head.appendChild(script);return}}}if(window.vt_initialized===undefined){window.vt_initialized=false}else{return}var links=null,timer=-1,isIE=isIE(),runChecks=isIE==false;function isIE(){var tridentSearch='trident/';var msieSearch='msie ';var ua=navigator.userAgent.toLowerCase();var ti=ua.indexOf(tridentSearch);var mi=ua.indexOf(msieSearch);if(ti===-1&&mi===-1){return false}var trident=0,msie=0;if(ti!==-1){trident=parseInt(ua.substr(ti+tridentSearch.length,3))}if(mi!==-1){msie=parseInt(ua.substr(mi+msieSearch.length,3))}return Math.max(trident+4,msie)}function isSupported(){var ua=navigator.userAgent.toLowerCase();if(options.uaIgnoreList&&options.uaIgnoreList.length){for(var index=0;index=0){return true}}}return!(isIE==6||isIE==7||isIE==8)}function isLocalEnviroment(){return options!==undefined&&options.is_local_host_override==="TRUE"}function isMobile(){var check=false;(function(a,b){if(/(android|bb\d+|meego).+mobile|avantgo|bada\/|blackberry|blazer|compal|elaine|fennec|hiptop|iemobile|ip(hone|ad|od)|iris|kindle|lge |maemo|midp|mmp|mobile.+firefox|netfront|opera m(ob|in)i|palm( os)?|phone|p(ixi|re)\/|plucker|pocket|psp|series(4|6)0|symbian|treo|up\.(browser|link)|vodafone|wap|windows ce|xda|xiino/i.test(a)||/1207|6310|6590|3gso|4thp|50[1-6]i|770s|802s|a wa|abac|ac(er|oo|s\-)|ai(ko|rn)|al(av|ca|co)|amoi|an(ex|ny|yw)|aptu|ar(ch|go)|as(te|us)|attw|au(di|\-m|r |s )|avan|be(ck|ll|nq)|bi(lb|rd)|bl(ac|az)|br(e|v)w|bumb|bw\-(n|u)|c55\/|capi|ccwa|cdm\-|cell|chtm|cldc|cmd\-|co(mp|nd)|craw|da(it|ll|ng)|dbte|dc\-s|devi|dica|dmob|do(c|p)o|ds(12|\-d)|el(49|ai)|em(l2|ul)|er(ic|k0)|esl8|ez([4-7]0|os|wa|ze)|fetc|fly(\-|_)|g1 u|g560|gene|gf\-5|g\-mo|go(\.w|od)|gr(ad|un)|haie|hcit|hd\-(m|p|t)|hei\-|hi(pt|ta)|hp( i|ip)|hs\-c|ht(c(\-||_|a|g|p|s|t)|tp)|hu(aw|tc)|i\-(20|go|ma)|i230|iac( |\-|\/)|ibro|idea|ig01|ikom|im1k|inno|ipaq|iris|ja(t|v)a|jbro|jemu|jigs|kddi|keji|kgt( |\/)|klon|kpt |kwc\-|kyo(c|k)|le(no|xi)|lg( g|\/(k|l|u)|50|54|\-[a-w])|libw|lynx|m1\-w|m3ga|m50\/|ma(te|ui|xo)|mc(01|21|ca)|m\-cr|me(rc|ri)|mi(o8|oa|ts)|mmef|mo(01|02|bi|de|do|t(\-||o|v)|zz)|mt(50|p1|v )|mwbp|mywa|n10[0-2]|n20[2-3]|n30(0|2)|n50(0|2|5)|n7(0(0|1)|10)|ne((c|m)\-|on|tf|wf|wg|wt)|nok(6|i)|nzph|o2im|op(ti|wv)|oran|owg1|p800|pan(a|d|t)|pdxg|pg(13|\-([1-8]|c))|phil|pire|pl(ay|uc)|pn\-2|po(ck|rt|se)|prox|psio|pt\-g|qa\-a|qc(07|12|21|32|60|\-[2-7]|i\-)|qtek|r380|r600|raks|rim9|ro(ve|zo)|s55\/|sa(ge|ma|mm|ms|ny|va)|sc(01|h\-|oo|p\-)|sdk\/|se(c(\-|0|1)|47|mc|nd|ri)|sgh\-|shar|sie(\-|m)|sk\-0|sl(45|id)|sm(al|ar|b3|it|t5)|so(ft|ny)|sp(01|h\-|v\-|v )|sy(01|mb)|t2(18|50)|t6(00|10|18)|ta(gt|lk)|tcl\-|tdg\-|tel(i|m)|tim\-|t\-mo|to(pl|sh)|ts(70|m\-|m3|m5)|tx\-9|up(\.b|g1|si)|utst|v400|v750|veri|vi(rg|te)|vk(40|5[0-3]|\-v)|vm40|voda|vulc|vx(52|53|60|61|70|80|81|83|85|98)|w3c(\-|)|webc|whit|wi(g |nc|nw)|wmlb|wonu|x700|yas\-|your|zeto|zte\-/i.test(a.substr(0,4)))check=true})(navigator.userAgent||navigator.vendor||window.opera);return check}function addProtocol(url){if(url.indexOf("http")!==0){url=window.location.protocol+url}return url}function addEvent(obj,evType,fn){if(obj.addEventListener){obj.addEventListener(evType,fn,false);return true}else if(obj.attachEvent){var r=obj.attachEvent('on'+evType,fn);return r}else{return false}}function getElementsByClassName(node,classname){if(node.getElementsByClassName!==undefined){return node.getElementsByClassName(classname)}var a=[],re=new RegExp('(^|)'+classname+'( |$)'),els=node.getElementsByTagName("*");for(var i=0,j=els.length;i-1&&hasTourOnPage()){if(window.history.replaceState!==undefined){window.history.replaceState({'launching':false},'',url.replace(/#virtualtour/ig,''));window.history.pushState({'launching':true},'',url)}var overlay=document.createElement("div"),windowHeight=window.innerHeight||document.documentElement.clientHeight,windowWidth=window.innerWidth||document.documentElement.clientWidth;if(windowHeight===0){windowHeight=document.documentElement.scrollHeight}if(windowWidth===0){windowWidth=document.documentElement.scrollWidth}overlay.id="virtualtour_mask_overlay";overlay.style.position="fixed";overlay.style.width="100%";overlay.style.height="100%";overlay.style.top="0px";overlay.style.left="0px";overlay.style.backgroundColor="#000";overlay.style.backgroundImage="url('"+imgAssetsUrl+"loadingLarge.gif'),url('"+baseUrl+"Assets/svg/logo.svg')";overlay.style.backgroundRepeat="no-repeat,no-repeat";overlay.style.backgroundPosition="50% calc(50% - 80px),50% calc(50% + 10px)";overlay.style.backgroundSize="75px,200px";overlay.style.zIndex=99999999;document.body.appendChild(overlay);initialize(true);return true}return false}function initialize(immediateLaunch){if(window.vt_initialized)return;window.vt_initialized=true;if(timer!=-1){clearTimeout(timer)}link=getLinks();baseUrl=addProtocol(baseUrl);imgAssetsUrl=addProtocol(imgAssetsUrl);scriptUrl=addProtocol(scriptUrl);window.vt_base_url=baseUrl;window.vt_image_assets_url=imgAssetsUrl;window.vt_run_checks=runChecks;window.vt_options={"legacy":isIE==8,"isMobile":isMobile(),"supported":isSupported(),"vhostSupported":isSupported(),"nonThirdPartyKeys":options!==undefined?options.nonThirdPartyKeys:null,"imageFrameUrl":options!==undefined?options.imageFrameUrl:null,"immersiveFrameUrl":options!==undefined?options.immersiveFrameUrl:null,"hasCookieConsent":options!==undefined?options.hasCookieConsent:true,"embed":options!==undefined?options.embed:'',"ab_type":options!==undefined?options.ab_type:'',"institutionsToHide":options!==undefined?options.institutionsToHide:'',"locationsToHide":options!==undefined?options.locationsToHide:'',"inst_without_360_pano":options!==undefined?options.inst_without_360:"","ip_address":options!==undefined?options.ip_address:"","user_key":options!==undefined?options.user_key:"","estid":options!==undefined?options.estid:"","is_spa":options!==undefined?options.is_spa:false,"ext_user_id":options!==undefined?options.ext_user_id:"","ext_partner_id":options!==undefined?options.ext_partner_id:"","source":options!==undefined?options.source:"","cif_path":options!==undefined?options.cif_path:"","data_platform":options!==undefined?options.data_platform:"","utm_campaign":options!==undefined?options.utm_campaign:"",}var server_instid=options!==undefined?options.yv_instid:undefined;window.yv_instid=window.yv_instid!==undefined?window.yv_instid:server_instid;window.yv_detect_js_url=options!==undefined?options.yv_detect_js_url:undefined;window.vt_immediateLaunch=immediateLaunch;if(!isLocalEnviroment()){var head=document.getElementsByTagName("head")[0];var script=document.createElement('script');script.src=scriptUrl;head.appendChild(script)}}function getLinks(){if(links===null){var allLinks=document.links;links=[];for(var i=0;i=0)||(allLinks[i].className&&allLinks[i].className.indexOf("virtualtour_embed")>=0)){links.push(allLinks[i])}}if(links.length===0){links=null}}return links}function hasTourOnPage(){var links=getLinks() return links&&links.length>0}function precheck(){links=getLinks();if(links!==null){for(var i=0;i /* */