I received a jury duty summons, and I am in class or on rotations during the scheduled date. What do I do?
Please submit a request for a Jury Summons Letter. Additional information can be found on our Jury Summons Postponement page.
I need verification of my enrollment or degree. I have a form that needs to be filled out by the Registrar’s office.
If you are a current student and need to verify your enrollment, please submit an enrollment verification request. If you have a form that needs to be completed, please be sure it includes all necessary information prior to attaching it to the enrollment verification request. If you do not have a form that needs to be completed, you will receive a letter of enrollment on official WesternU letterhead that includes your current enrollment dates, program, and expected graduation date.
I submitted a diploma order request form. How long will it take for it to be processed?
Please allow up to six weeks for processing.
What happens if I do not receive my diploma when you send it? What should I do?
All diplomas are mailed via certified mail. This means that someone has to be there to receive delivery. If not, the postman will take it to your local post office for pick up by you. They are supposed to leave a notice at your door but sometimes do not. If you have not received your diploma within a reasonable time, first check with your local post office to see if it is there. Next, contact our office at registrar@westernu.edu and request the tracking number. If your diploma is not picked up at the post office, they will send it back to us. Once we receive it here, we will contact you to verify the address. We will send it out once more at our expense. If it is returned again unclaimed, it will be your responsibility to arrange to receive it.
What are the sizes of the diplomas?
Masters diplomas measure 11″x14″
Doctorate diplomas measure 12″x15″
I am applying for licensure and require forms to be completed by the school to verify my degree.
If the forms require you to provide authorization for your medical institution to release your information, send the signed forms to our office. If the forms do not have an authorization section included, please complete the following form and submit it along with your forms.
You can submit your documents by one of the following methods:
Mail:
Western University of Health Sciences
Office of the Registrar
309 E. Second Street
Pomona, CA 91766
Email
registrar@westernu.edu
Fax
(909) 469-5425
My licensure forms require that a transcript be sent to the Board along with the forms. What do I do?
You will need to request your transcript online through our BanWeb Self Service system. After submitting your request online, please send an email to registrar@westernu.edu to advise us that you have a form that needs to be sent along with the transcript that you just requested. Please also indicate how you will be sending the forms to our office. For instructions on how to request a transcript, please visit our website.
I cannot remember my BanWeb PIN and have locked myself out of my account.
Only if you have previously logged into BanWeb and set up your security questions: type in your USER ID and click on the Forgot Pin? button. Answer the security questions as they are asked to reset your pin.
If you have not set up your security questions: you will need to contact the Registrar’s Office at (909) 469-5491 in order to have your PIN reset. You will be required to verify some information before we are able to reset it. You will not receive your new temporary PIN by phone. It will be emailed to your WesternU email account.
I have had my PIN reset twice now, and it still will not work.
Make sure you are not using Firefox or Safari. BanWeb works best with Internet Explorer.
I cannot access the BanWeb site. It says site is not available, and I have tried multiple computers.
This is likely due to a firewall that is blocking you from viewing the site. If you do not know how to remove the firewall, you may call Technical Support for guidance at (909) 469-5432. (Be sure to tell them that you need help accessing the site due to a possible firewall; otherwise, they will send you to the Registrar’s Office, and we will need to send you back to them. Please note that they cannot reset your BanWeb PIN.)
Will I always have access to BanWeb?
Yes, you will always have access to BanWeb in order to request Transcripts and to update your contact information.
What is my Banner ID?
This is also known as your Student ID Number. It can be found on your picture ID badge and begins with the @ symbol. It is important to memorize this number as you will still need it after you graduate in order to access BanWeb.
I did not purchase a parking permit during registration. How do I get one now?
Parking permits are now available for purchase through CASHNet.
I did not select a fitness option during registration. How do I sign up for it now?
If the Fitness deadline has not passed, send an email request from your WesternU email address to registrar@westernu.edu with your name, your student ID number and the fitness membership of your choice.
How do I know my registration went through?
After you enter your placeholder course number and click submit, you should see on the screen “***web registered***”. If you do not see those words on the screen or you receive an error message, your registration did not go through. Double check your placeholder course number and click submit again. For students who are in programs that allow you to register for individual classes, make sure you are typing in the CRN, not the subject/course number.
I registered for classes and need to pay my tuition.
The Bursar’s Office handles tuition payments. They can be reached at (909) 469-5403 and are located on the fourth floor of the Anderson Tower located on the corner of Garey Ave and Second Street.
How do I update my personal information with the school, and is it necessary to provide updates?
Yes, it is necessary to update your personal information with the school for various reasons. You can update most of your information through BanWeb; however, if you have a change of name, please review our website.
I am trying to change my address through BanWeb, but it will not let me enter my name, ID number, program or class.
You can complete the bottom portion of the following form to change your address: change personal information or you can send an email from your WesternU email address to: registrar@westernu.edu
If you send an email with your change of address, you must include the following information:
Your Student ID Number, the date the change should be effective, the mailing address/telephone type that is being changed (mailing, permanent or emergency contact), the new complete address (street address, city, state and zip), the new telephone number (including area code). If the change is for emergency contact, list the contact name and the relationship to student; for example, mother, spouse. If you are an international student, please indicate so on your request.
How do I request a copy of my immunization records?
Send an email request to: ecotter@westernu.edu
Can I just send a check by mail or pay by credit card over the phone to request my transcript?
No. All transcript request(s) need to be submitted online through Self Service (BanWeb) system. For information on how to request a transcript, please visit our website.
I just submitted a transcript request, but I have a transcript cover sheet that needs to be attached to the transcript when mailed out.
You can either drop off the cover sheet at the Registrar’s Office or you can scan and email it to us at registrar@westernu.edu. To ensure that the cover sheet is attached to your transcript before the transcript is processed; please submit the cover sheet as soon as possible. The Registrar’s office is located in the Harris Family Center for Disability and Health Policy, University Student Affairs Annex, second floor.
I requested a Transcript and/or Class Rank for pick up. How do I arrange for someone else to pick it up for me?
You must submit a signed Authorization to Release Item form to our office in order for a third party to pick up the document. Please note the authorization must be submitted each time an item is to be picked up by a third party individual.
It is Friday, and my program just let me know about this scholarship. I need a transcript, and it is due Monday. Do I really have to pay for a rush?
Yes. To guarantee the processing of the transcript by the next business day, you need to order it as a rush. Please note that the Registrar’s Office is operating remotely on Fridays, which means orders completed Thursday after 3:00 PM will be processed the following Monday (or first business day of the following week if the following Monday is an observed holiday).
I am a graduate of WesternU. How do I order an official transcript?
Transcripts can be ordered via your Self Service (Ban Web) account or directly from the National Student Clearinghouse. To access BanWeb, go to our main website and click on ‘Alumni’. You will then click on ‘Self-Service’ then click on ‘Enter Secure Area: Alumni, Employee and Student’. If you do not remember your login information, please contact the Office of the Registrar at (909) 469-5491.
Please follow these instructions to order an official transcript:
From BanWeb:
Log into BanWeb.
- Select Student Services Menu –> Student Records Menu –> Request Transcripts –> Clearinghouse secure site.
- Click the green “start” button to begin the ordering process.
From the National Student Clearinghouse:
Go to: www.getmytranscript.com
- Select “Western University of Health Sciences”. Click Submit.
- Click the green “start” button to begin the ordering process.
How do I request my Class Rank and/or GPA?
You can request your class rank/GPA by contacting the Registrar, registrar@westernu.edu. All class rank letters will be processed within 3-5 business days and will be sent to you according to your delivery method of choice. Please note that your completed request form must be sent via your WesternU email account.
Where do I find the grade change form?
Go to BanWeb; then Faculty Services Menu; under “Links” you will find the grade change form.
When I enter my grades in BanWeb, it won’t let me save them.
Make sure you are using the correct grading system for your course; for example, CR/NCR or A, B, C or 85, 90.
When I go to BanWeb to enter grades, I don’t have any courses.
This means you are not listed as the grader for this course. Contact the Office of the Registrar and we will get the term, course number and CRN course number from you and designate you as the instructor so that you can enter grades.
I know I turned in a grade change for this student, but I cannot see it on my grade sheet.
When we process grade changes, the changes are housed in Banner but do not appear on the grade form in BanWeb. Students can go to BanWeb and view their current grade under “Academic Transcript” in the Student Records section.
I need regalia for Commencement/Convocation.
You will need to go to the Bookstore to order it.
Status Changes
What is the maximum amount of time allowed for a Leave of Absence?
Students planning to take 30 or more consecutive calendar days off from their academic program must request a leave of absence. University policy states that colleges can only approve a leave of absence of up to two (2) years in length. You will also want to make sure that if you do take a leave, you will still meet your program’s completion requirement. For example, DO students have six years to complete their degree, including any time off for a leave of absence. More information on your program’s time-to-complete requirement can be found in the University Catalog.
Please note that if your leave of absence is one (1) year or longer, you may be required to submit a $500.00 tuition deposit upon your return.
What happens to my academic transcript if I take a Leave of Absence?
The Registrar’s Office will review your registration and determine which courses will remain on your transcript. If your last date of attendance falls before 20% of the course has been completed, it will be removed from your transcript. If your last date of attendance falls after 20% of the course has been completed, it will remain on your transcript with a grade of ‘W’ or Withdrawal. ‘W’ grades are not included in the GPA calculation. If your last date of attendance falls after a course has completed, the grade you receive for the course will remain on your transcript. In addition, the Registrar’s Office will notate your Leave of Absence in the comments section of the transcript. The notation will include the start and end dates of your leave. This notation will never be removed from your transcript.
What University services am I still able to access while on a Leave of Absence?
Students who are on a leave of absence still retain access to the following campus services:
- Tutoring/Academic Counseling
- Student Assistance Program
- Library (LOA students can visit the library but are unable to check out materials or reserve study rooms.)
- WesternU email; BanWeb
What happens to the tuition I have already paid if I decide to take a Leave of Absence?
Information regarding the impact an LOA can have on tuition can be found in the University Catalog.
Will my student loans go into repayment while I’m on a Leave of Absence?
Once you are on a leave of absence, you are no longer considered an actively-enrolled student. We report your leave to your lenders within 30 days of your last date of attendance. If you do not have a grace period left on your loans, you will most likely go into repayment. For information regarding deferments and/or forbearance options while on a leave of absence, please contact your lenders directly.
I am ready to return from my Leave of Absence. What do I need to do?
At least 45 days prior to the end of your leave of absence, you must submit an intent to return letter to your academic program. The intent letter should include the following information, if applicable:
- Name and Student ID number
- Date you will be returning from your leave
- Proof of completion of any required items as outlined in your leave of absence approval letter (i.e. medical documentation, etc.
If your leave was over 1 year in length, a check or money order in the amount of $500.00.
Once your intent to return letter is processed by your program, they will notify the Registrar’s Office of your return. The Registrar’s Office will then send you information regarding registration and forward notification of your return to the Financial Aid Office as well as other campus departments who will need to change your status back to ‘Currently Enrolled’. Once you’ve registered, the Registrar’s Office will also report your updated enrollment status to your lenders.
What happens to my academic transcript if I am placed on Academic/Conduct Suspension?
The Registrar’s Office will review your registration and determine which courses will remain on your transcript. If your last date of attendance falls before 20% of the course has been completed, it will be removed from your transcript. If your last date of attendance falls after 20% of the course has been completed, it will remain on your transcript with a grade of ‘W’ or Withdrawal. ‘W’ grades are not included in the GPA calculation. If your last date of attendance falls after a course has completed, the grade you receive for the course will remain on your transcript. In addition, the Registrar’s Office will notate your Academic/Conduct Suspension in the comments section of the transcript. The notation will include the start and end dates of your suspension. This notation will never be removed from your transcript.
What University services am I still able to access while on Academic/Conduct Suspension?
Students who are placed on academic/conduct suspension still retain access to the following campus services:
- Tutoring/Academic Counseling
- Student Assistance Program
- Library (Academic/Conduct suspension students can visit the library but are unable to check out materials or reserve study rooms)
- WesternU email; Banweb
I have been placed on Academic/Conduct Suspension by my college. What does this mean for my financial aid and/or the tuition I have already paid?
For specific information regarding the impact to your financial aid package and/or tuition refund, please contact the Financial Aid Office directly.
I want to appeal the suspension. How do I submit an appeal?
Information regarding appealing a suspension can be found in the University Catalog.
I have submitted an appeal to the Provost’s Office regarding my suspension. Am I allowed to continue attending classes until the appeal is adjudicated?
Students may remain in class or on clinical rotations/assignments pending the outcome of appeals, except in cases of summary suspension, and except when the Provost/COO has suspended the student or has otherwise determined that it is inappropriate for the student to remain in class or participate in clinical rotations/assignments, consistent with the decision of the College Dean that is being appealed.
Will my student loans go into repayment while I am on suspension?
Once you are placed on academic/conduct suspension, you are no longer considered an actively- enrolled student. We report your suspension to your lenders within 30 days of your last date of attendance. If you do not have a grace period left on your loans, you will most likely go into repayment. For information regarding deferments and/or forbearance options while on suspension, please contact your lenders directly.
I have been notified by my college that I am approved to return from my suspension. Now what?
Once your college approves your return from suspension, they will notify the Registrar’s Office of your return. The Registrar’s Office will then send you information regarding registration and forward notification of your return to the Financial Aid Office as well as other campus departments who will need to change your status back to ‘Currently Enrolled’. Once you’ve registered, the Registrar’s Office will also report your updated enrollment status to your lenders.
What happens to my academic transcript if I am dismissed?
The Registrar’s Office will review your registration and determine which courses will remain on your transcript. If your last date of attendance falls before 20% of the course has been completed, it will be removed from your transcript. If your last date of attendance falls after 20% of the course has been completed, it will remain on your transcript with a grade of ‘W’ or Withdrawal. ‘W’ grades are not included in the GPA calculation. If your last date of attendance falls after a course has completed, the grade you receive for the course will remain on your transcript. In addition, the Registrar’s Office will notate your dismissal in the comments section of the transcript. The notation will include the start and end dates of your dismissal as well as the type of dismissal (conduct/academic). This notation will never be removed from your transcript.
What University services am I still able to access when I am dismissed?
Students who are dismissed retain access to the following campus services:
- Student Self-Service (BanWeb)
Dismissed students, unless undergoing the appeal process, must surrender their student ID cards as well as any other university materials (locker key, bone boxes, etc.) to their program. Access to University network, e-mail and library systems will be revoked upon notification of the dismissal.
I have been dismissed by my college. What does this mean for my financial aid and/or the tuition I have already paid?
For specific information regarding the impact to your financial aid package and/or tuition refund, please contact the Financial Aid Office directly.
I want to appeal the dismissal. How do I submit an appeal?
Information regarding appealing a dismissal can be found in the University Catalog.
I have submitted an appeal to the Provost’s Office regarding my dismissal. Am I allowed to continue attending classes until the appeal is adjudicated?
Students may remain in class or on clinical rotations/assignments pending the outcome of appeals, except in cases of summary suspension, and except when the Provost has suspended the student or has otherwise determined that it is inappropriate for the student to remain in class or participate in clinical rotations/assignments, consistent with the decision of the College Dean that is being appealed.
Will my student loans go into repayment once I am dismissed?
Once you are dismissed, you are no longer considered an actively-enrolled student. We report your dismissal to your lenders within 30 days of your last date of attendance. If you do not have a grace period left on your loans, you will most likely go into repayment. For information regarding deferments and/or forbearance options after dismissal, please contact your lenders directly.
Am I allowed to reapply to the University even if I have been dismissed?
Students who are dismissed are welcome to reapply to Western University of Health Sciences; however, your previous attendance will be taken into consideration as part of the Admissions process. In addition, previous attendance at WesternU does not guarantee entry to any of WesternU’s programs.
I have decided to withdraw from the University? What do I need to do?
Students who wish to permanently withdraw from the University must submit a letter to their Dean requesting the withdrawal and must complete a ‘Student Initiated Status Change’ form.
Students, who leave the University/Program without notifying the Office of the Dean and the Office of the Registrar, and without completing the established withdrawal procedures within 30 days, will be administratively withdrawn from the University.
What happens to my academic transcript if I withdraw from my program?
The Registrar’s Office will review your registration and determine which courses will remain on your transcript. If your last date of attendance falls before the 20% point of the course, it will be removed from your transcript. If your last date of attendance falls after the 20% point of the course, it will remain on your transcript with a grade of ‘W’ or Withdrawal. ‘W’ grades are not included in the GPA calculation. If your last date of attendance falls after a course has completed, the grade you receive for the course will remain on your transcript. In addition, the Registrar’s Office will also notate your withdrawal in the comments section of the transcript. The notation will state the type of withdrawal (voluntary or administrative) and the date of the withdrawal. This notation will never be removed from your transcript.
What University services am I still able to access after I have withdrawn?
Students who withdraw retain access to the following campus services:
- Student Self-Service (BanWeb)
Students who withdraw must surrender their student ID cards as well as any other university materials (locker key, bone boxes, etc.) to their program. Access to University network, e-mail, and library systems will be revoked upon notification of the withdrawal. Please be sure to forward or obtain any WesternU e-mails you wish to keep prior to submitting your withdrawal request.
I have withdrawn from my college. What does this mean for my financial aid and/or the tuition I have already paid?
For specific information regarding the impact to your financial aid package and/or tuition refund, please contact the Financial Aid Office directly.
Will my student loans go into repayment once my withdrawal is processed?
Once you withdraw from the University, you are no longer considered an actively enrolled student. We report your withdrawal to your lenders within 30 days of your last date of attendance. If you do not have a grace period left on your loans, you will most likely go into repayment. For information regarding deferments and or forbearance options after withdrawal, please contact your lenders directly.
Am I allowed to reapply to the University after I have withdrawn?
Students who withdraw ‘in good academic standing’ are not assured of re-admission unless it is a part of the final decision and/or agreement made between the appropriate College Dean and the withdrawing student. The final decision and/or agreement must be in writing so that it is clear to all parties involved. Students who are granted re-admission following withdrawal in good academic standing usually re-enter at the beginning of their next academic year and register for all courses scheduled during the academic year of their withdrawal, including those previously completed and passed, unless so stipulated.
Students who withdraw ‘not in good academic standing’ must request re-admission through their University’s Admissions application process unless otherwise stipulated.
I have failed a course, and my college is requiring that I remediate. What does this mean?
Remediation is a practice that allows students who have failed a course to complete a portion or portions of the course (i.e. exams, special project, assignments) in an effort to earn a passing grade. The specific coursework to be completed is outlined by your program’s Student Performance Committee.
Is there a charge to remediate?
Each college has their own specific remediation policy, but in some colleges, students required to remediate a course are charged a remediation fee. This charge is assessed to your student account and payable immediately.
Can I obtain Financial Aid to cover the remediation fee?
If your remediation occurs outside of the normal academic year (i.e. during the summer term) you may be eligible for additional living expenses and/or the cost of the remediation. For specific eligibility requirements, please contact Financial Aid directly.
How does a remediated grade appear on my transcript?
If you remediate a grade, the original grade earned will remain on the transcript along with the remediation grade. For example, if you were required to remediate CVM 7011 – Small Animal Medicine II. The remediated course would appear as follows on your transcript:
| Subject | Course # | Title | Units | Grade | GPA Points |
|---|---|---|---|---|---|
| CVM | 7011 | Small Animal Medicine I |
2.00 |
U/C |
4.00 |
Some colleges specify the highest grade that can be earned via remediation. For information on how your program grades remediations, please visit the University Catalog.
How is a remediated grade calculated in my GPA?
The grade received on the remediation (based on your college’s remediation policies) is the grade calculated in the GPA. In the example shown above, a ‘C’ grade was earned upon remediation; therefore, the ‘C’ grade is calculated in the GPA.
I have failed a course, and my college is requiring that I repeat it. What does this mean?
Students who fail a course may be required to repeat the course in its entirety by the College’s Student Performance Committee.
Is there a charge to repeat?
Students who are repeating a course will be charged tuition for the entire course. For the specific amount of tuition to be charged, please refer to your college catalog.
Can I obtain Financial Aid to cover the tuition of the repeated course?
Students repeating coursework may be eligible for additional financial aid funds to cover the cost of tuition for the repeated course. For specific eligibility requirements, please contact Financial Aid directly.
How does a repeated course grade appear on my transcript?
If you repeat a course, the original grade earned will remain on the transcript in the semester it was originally taken. When you complete the course again, it will be noted in the semester that you repeated the course. For example, if you were required to repeat OM 5000– Introduction to the Study of Osteopathic Medicine. Your transcript would appear as follows:
Fall 2022
| Subject | Course # | Title | Units | Grade | GPA Points | Repeat Indicator |
|---|---|---|---|---|---|---|
| OM | 5000 | Introduction to the Study of Osteopathic Medicine | 7.5 | NOPASS | 0.00 | E |
Fall 2023
| Subject | Course # | Title | Units | Grade | GPA Points | Repeat Indicator |
|---|---|---|---|---|---|---|
| OM | 5000 | Introduction to the Study of Osteopathic Medicine | 7.5 | PASS | 0.00 | I |
How is a repeated grade calculated in my GPA?
The grade received on the latest course taken is the grade calculated in the GPA. In the example shown above, a ‘NOPASS’ grade was earned in fall 2022, but the course was repeated in fall 2023, and the student earned a grade of ‘PASS’. Upon completion of the repeated course, the original ‘NOPASS’ grade is excluded from the GPA calculation, and the ‘PASS’ grade is included in the calculation. Whether or not a course has been included or excluded from the GPA calculation is noted on the transcript under the ‘Repeat Ind’ column. If there is an ‘E’ in the column, the course has been excluded from the GPA. If there is an ‘I’ in the column, the course has been included in the GPA.
The following information is intended to assist WesternU students with understanding how a break in enrollment may impact your financial aid eligibility. Multiple outcomes are detailed below. If you have any additional questions, please contact the Financial Aid Office, finaid@westernu.edu.
If you are registered for the upcoming academic term, receive financial aid, and attend the first day of the upcoming term…
- You will be billed for the full term and expected to pay your balance in full by the posted deadline.
- You will be eligible for your financial aid awards for the term.
If you are registered for the upcoming academic term, receive financial aid, and don’t attend the first day of the upcoming term …
- Your financial aid award for the term, which includes cost of living funds, may be reduced.
- If you receive funds, DO NOT spend, please return immediately to the Bursar’s Office. Should you have questions please contact their office – (909)469-5403 or BursarsOffice@westernu.edu
- Failure to return unearned funds in full may result in a collections agency referral, inability to receive future financial aid disbursements, and may prohibit future enrollment.
- If you decide that you will not attend, you must contact your college to discuss a potential modification to your enrollment status (e.g., leave of absence, withdrawal, etc.).
- Students who are not on an approved break in enrollment (e.g., leave of absence, suspension) and fail to begin an academic term are at risk of being administratively withdrawn from the University.
If you are registered for the upcoming academic term, receive financial aid, but do not plan to attend classes for any reason…
- You are ineligible for any financial aid, including cost of living funds disbursed to you prior to the start of the term.
- If you receive funds, DO NOT spend, please return immediately to the Bursar’s Office. Should you have questions please contact their office – (909)469-5403 or BursarsOffice@westernu.edu
- Failure to return unearned funds in full may result in a collections agency referral, inability to receive future financial aid disbursements, and may prohibit future enrollment.
- You must contact your college to discuss a potential modification to your enrollment status (e.g., leave of absence, withdrawal, etc.).
- Students who are not on an approved break in enrollment (e.g., leave of absence, suspension) and fail to begin an academic term are at risk of being administratively withdrawn from the University.
If you are not registered for the upcoming academic term …
- You are ineligible to attend classes.
- You must contact the Office of the Registrar immediately if you need assistance with registering for the upcoming term.
- You are ineligible to receive any financial aid, including cost of living funds.
- You must contact your college to discuss a potential modification to your enrollment status (e.g., leave of absence, withdrawal, etc.).
- Students who are not on an approved break in enrollment (e.g., leave of absence, suspension) and fail to begin an academic term are at risk of being administratively withdrawn from the University.
If you attend a term for any period and then are placed on a Leave of Absence (LOA), Suspension, or any other separation from the University…
- Your college will be required to identify and report your Last Day of Attendance (LDA). This date will be used for multiple purposes, including the determination of a potential refund of tuition and fees.
- You are subject to the University’s Return to Title IV process which is outlined in full in the University Catalog (add link to the Catalog(
- Charges for the term may be prorated for your period of enrollment.
- Insert language on how enrolment status per course will change (i.e., when you will receive a “W” or an “I”)